Frequently Asked Questions
Everything you need to know about your Hella Heels experience, from sizing to shipping.
How do I ensure I choose the correct size?
We recommend checking our detailed Size Guide located on each product page. Our heels generally run true to size, but for platform boots, we suggest sizing up if you are between sizes or prefer wearing thick socks.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the protective film on the soles remains intact; once removed, the items are no longer eligible for return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing and your specific location.
Are your heels suitable for professional pole dancing and performance?
Absolutely. Hella Heels are designed specifically for high-intensity movement, featuring reinforced ankle support, cushioned insoles, and durable platform construction tested by industry professionals.
Do you offer vegan-friendly options?
Yes, the majority of our collection is crafted from high-quality vegan leather and synthetic materials. Check the 'Materials' section on the product description to confirm if a specific style is 100% vegan.
Can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.